Blog Post

Customer Testimonials 

  • By Sarah Walker
  • 08 Feb, 2021


“Totally proficient and efficient” - Barry (25/04/2021)


“Really professional service, they did exactly what was asked of them.” - Tim (24/04/2021)


“The receptionist was very nice and sorted everything out. The garage has done a fantastic job of my car and looks brand new again. Thank you” - Teresa (21/04/2021)


"This company excels at their work and keeps you up to date throughout the procedure. You are warned if there’s going to be a delay. The reception staff are polite and nothing is too much trouble. I would particularly like to thank Sammi."-Gordon (20/04/2021)

 

“Your customer service is amazing and very reassuring that I was dealt with immediately. I recommended you on your quality of service!” - Jacqueline (02/02/2021)

 

“From ringing our insurance to getting repair work done the service was first class. The garage was great and so was the work”- Graham (02/02/2021)


The Drivers who both picked up the damaged car and returned it were both polite and friendly” - Linda (01/02/2021)

 

“The team at The Paint and Bodyshop were very professional and informed me of my car's status every step of the way. Lovely lady who spoke to me when giving details made me feel better about the situation.” - Julie (01/02/2021)

 

“Good service. Sammy kept me informed of progress and parts availability throughout.” - Graham (25/01/2021)

 

“I recently brought my Mercedes C200 in for repair following a collision that wasn't my fault. The service was excellent, and your staff at The Paint and Bodyshop Hull were very helpful, polite and the whole process was a pleasure.” - Jacqueline (18/01/2021)

 

“Quick and professional contact, great communication throughout the process. The Paint and Bodyshop are a credit to you.” - Paul (14/01/2021)


"I would just like to say a big thank you to the guys in the paint shop for the excellent job they made of my Volvo car. Also to the office staff in their professionalism and courtesy. I would like this to be mentioned to all concerned as people don’t show their appreciation only usually complaints which shouldn’t be the case. Thank you again to all concerned and I would have no problem recommending you to anyone that wanted any work doing by yourselves.
Bruce Grozier (16/01/2021)


Service was very efficient . Repair was carried out in the time frame arranged. Car was collected from the house which was most helpful. Good communication by telephone about progress of the repair. Car cleaned and sanitised on return.” - David (15/01/2021) 


Work done very quickly and came back cleaned as well.” - John (13/01/2021)  


I was highly delighted by the professionalism and high level of customer care that I received from the moment I first arrived at the premises. The front of house staff were extremely helpful and nothing was too much trouble. The repair to my VW was superb, I will have no hesitation in recommending their services to anyone that I come into contact with. Many thanks for the brilliant work.” - Stephen  (09/01/2021)


"From start to finish they handled the situation in a very professional manner and the quality of workmanship was excellent” - William  (01/01/21) 


Service was excellent.” - Christine (29 /12/2020) 


Kept me informed of the process at every step of the way and the staff were helpful, courteous and friendly - a really good experience! All the staff I dealt with were excellent - in the current climate and COVID precautions, for the staff to be as welcoming and friendly as they were is a credit to them and the company” - Darren (14/12/2020)



The garage kept me well informed and when I came to collect my car they delivered it to a convenient place for collection.” - Jill (12/12/2020)  

Made my life very easy, when an accident is not your fault it should be easy. Kept in contact and very cheerful” - David (10/12/2020)


Very good service picked up and dropped of after repairs excellent service” - Janet  (03/12/2020)


“Receptionist Sarah Walker was very professional and interacted well with me and my daughter.” - Christopher (01/12/2020)


Very communicable. Called me to let me know what was happening / regular updates.” - Shereen (01/12/2020)


First class on every detail.” - Ray (01/12/2020)


Would recommend them” - Norma (25/11/2020) 


From start to finish, the repairs to my car where done with great communication, lovely staff and a very quick turnaround time. My car came back looking like it was brand new!” - Sarah (20/11/2020)

 

Excellent service.” - Susan (10/11/2020)


The lady said it would be a week maybe two weeks but she would let me know. I got a phone call the next day to say my car was fixed and ready to collect. Lady was very polite and a pleasure to talk to.” - Jennifer Douglas (03/11/2020)


The staff kept me very informed about the progress of the repair. The car was fixed very quickly and I am very happy with the end result. I called a few times and the staff were always patient and resolved all of my queries. When they said they’d ring me back or keep me updated they absolutely did.” - Victoria (19/10/2020)

I would definitely recommend!” - Mr Kozlarovics (06/10/2020)

The two ladies on reception were first class, very knowledgeable. Courteous and polite, very impressed. Car immaculately cleaned inside and out on collection.” - Christopher (29/09/2020)


The paint and body shop in Hull are brilliant. I am thrilled my car went there. All of the staff there are excellent. The mechanics who did such a fabulous job, there is no trace of the dent, I'm amazed. And the lovely lady receptionist who I spoke with a number of times was such a friendly, excellent at her job, thoughtful member of staff and pleasure to speak with.” - Laura  (29/07/2020)


Very good professional service. Kept me informed at every stage.” - Barbara (28/07/2020)


Excellent Repair.” - Rob (28/07/2020)


Really impressed with the repair work and the friendly staff . Car came back to me as good as it was and lovely and clean.” - Gemma (07/07/2020) 


 “The garage was very professional and took extra care due to Covid 19. The steering wheel, gearshift and seats were wrapped in plastic after repair and cleaned prior to my collection.” - John  (23/06/2020)


Good reception procedure and staff. Job done competently” - Mr Brayshaw (19/03/2020)


Very helpful staff” - Mr Abidi (19/02/20)

Excellent customer service. Had a slight issue which was resolved immediately in a professional manner.” - Mr Witty (18/02/2020)


Telephone staff are very helpful and delivery drivers efficient and polite.” Ian (12/02/20)


The lady on the front desk was excellent” - Richard (11/02/20)

Lady on reception was very helpful and efficient” - Michael (16/01/20)






By Sammii Whittles 24 Mar, 2022
After a successful 3 years as Bodyshop manager at our Hull branch, Alex Willerton has taken a step up the ladder to become our new General Manager.
By Sarah Walker 19 Feb, 2021
This week, we caught up with Alex and asked him to take part in our quickfire Q&A series...
By Sarah Walker 10 Feb, 2021
We are proud to announce that our Scunthorpe site has been awarded the BSI Kitemark, just six months since opening its doors.
By Sarah Walker 22 Jan, 2021
We are delighted to be featured in a recent edition of ABP Club, a leading, national publication for our industry. 
By Sarah Walker 19 Jan, 2021
To celebrate our recent expansion with our customers, we’re currently offering a 15% discount on repairs to Blue Light Card holders*.
By Sarah Walker 12 Nov, 2020
We're delighted to announce we have now opened our brand-new premises in Scunthorpe, North Lincolnshire.
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